Rental Policies

Blue Horizon Lodge Rental Policies- Upon Check-in

Deposits: are due in full upon check-in.

Office hours: are 9:00am to 8:00pm daily and from 9:00am to 9:00pm on weekends. Check-in time is 3:00pm with a late check-in fee of $20 per hour after 9:30pm (if arranged prior to scheduled arrival) Check-out time is 11:00am (no late check-out available) Please return all keys to office or drop box by office door, DO NOT leave keys in unit.

Respect unit and its contents: we happily prepare all our units for your convenience and pleasure as well as clean after you depart. The cleaning we provide is expected to be “normal” wear and tear cleaning, anything above and beyond will be deducted from your security deposit, as well as any damaged or missing items. Please leave the ashes in the fireplace, do your dishes, take out all trash and clean up after yourselves. We will take care of unit, fireplace, cleaning and linens and towels after check-out.

Stay requirements: We have a two night minimum stay over the weekend on all units. Three or four night minimum stays anytime during holiday periods. Units may be available for a one night stay mid-week (non-holiday periods) a $20 fee applies.

Payments: We accept Visa, Master card, American Express and Cash (NO checks accepted). Payment is due at time of reservation. The registered guest with proper identification and the credit card used to make reservation must be present at time of check-in. Payments will be forfeited on all cancellations made after cancellation period—30 days prior to arrival date during holiday periods and 14 days prior to arrival date during all other times. All cancellations are subject to a minimum $25 cancellation fee during regular times and minimum of 50% of total rental during holiday periods. There are no refunds or prorations given for no shows, fewer guests, late check-ins or early check-outs. We do not guarantee nor are we responsible for snow, roads or weather and do not offer refunds for these conditions.

RATES: winter rates apply November 15 through March 18. Summer rates apply March 19 through November 14. All rates are per night plus 10.5% bed tax, security deposits and pet security deposits. Rates are slightly higher during the Christmas and New Years holiday. All rates are subject to change without notice.

Please take your reservation seriously!!

Cancellations Non holiday: cancellations must be received in writing 30 days or more prior to your arrival date. Post marks are very important. An assessment of $100 (April-October) and $200 (November-March) for administration fees will apply. Within 30 days there is NO reimbursement of any monies unless all dates are re-rented at the same rate. The previous monies taken and other payments will be kept as agreed upon. In the event that there is a reimbursement, the administration fees will be assessed. *NOTE* Reservations made within 30 days of check-in is subject to our 30 day cancellation policy. No refunds on cancellations within 30 days at anytime within that time period. No cancellations are acceptable due to circumstances beyond our control, such as inclement weather.

Cancellations holiday: cancellations made before 90 days prior to your arrival date will forfeit 10% of the total amount of the reservation and processing fees , including any unpaid balances. Cancellations made within 90 days prior to your arrival date will forfeit entire amount. NO REFUNDS on holiday rentals. Holiday reservations are considered final at time of reservation if booked 90 days or less from date of check-in. To protect your holiday investment we highly recommend the purchase of trip insurance for unexpected circumstances.

Security deposits: this is refunded if the unit is left clean and free of damage and after the return of keys. If you notice anything upon arrival that you have questions about, please notify our office by calling 909-366-0089 within two hours of arrival. Security deposits are due at time of check-in. The security deposit is for any damages, repairs, replacements, losses and extra cleaning after check-out. Our guests are expected to leave the unit in reasonably the same condition as when they checked in. Guidelines are posted in the unit and should be followed. If security deposit is guaranteed on a credit card, the authorization will expire in ten days if not charged against. If paid by cash, a refund will be made by check within seven days. We DO NOT accept checks. If damages do occur and exceed the security deposit amount, the credit card on file will be charged. *PLEASE NOTE* your full deposit will be forfeited and you will be asked to vacate the premises without refund if any of the following occurs: Number of people in rental (including children) ALL guests must be registered upon check-inAny kind of smoking in unit (all units are non-smoking)Having pets in a non-pet friendly unit or excessive barkingIllegal drug use of any kindDisturbing the peace or the safety of other guests

Open flames: no open flames are allowed inside or around unit such as candles, open fires, fire pits or fireworks. (fireworks are not allowed anywhere in Big Bear)

Pet policy: we have selected units that are “pet friendly” and we charge a $10 per pet per night fee and a refundable security deposit as long as all conditions are met. You must inform us at the time of reservation if you are bringing a pet. Failure to do so will result in forfeiture of your security deposit. Pets are defined as a dog, not cats. Cats are not permitted in any of our units. Pets are not to be left alone in or around unit at any time. Pets must be kept quiet at all times. Per city leash laws, pets must be on a leash at all times when outside. You are responsible for picking up after your pet (waste pick up bags are available to you at office). Should your pet have an accident in the unit, we have cleaning supplies at office. Your cooperation with this policy is greatly appreciated.

Cleaning: each unit is professionally cleaned and restocked prior to your arrival. However, you are expected to tidy up after yourselves before you check-out. Remove ALL trash from unit and take to dumpster located on site. Clean and put ALL dishes away. Housekeepers will clean fireplaces and remove ashes. Big Bear is no exception when it comes to having little creatures such as bugs, spiders and mice. We make every attempt to control these pests but they can be stubborn and reappear within days. If you have any problems with them while in the unit, call and we will attempt to minimize the problem. However, you should realize that they are a part of a mountain environment and must be tolerated to some extent.

Parking: each unit has a restricted number or parking spaces that are exclusive to that unit. Per the city ordinance, there is NO parking on the street. You must register your vehicles at time of check-in. Any vehicles not registered are subject to tow at vehicle owners expense. No motor homes or campers are allowed to park on premises.

Noise: parties and or loud noise at any time in unit or on premises are not permitted. You will be asked to leave WITHOUT refund if this occurs. Quiet hours are from 9:00pm to 8:30am.

Linens: towels, blankets, linens and pillows are supplied in the unit. Towel exchange is available at the office during regular business hours only.

We are not a hotel: cottages are more complex than one room accommodations. We take pride in and strive to make each unit perfect for your stay. Although we are attentive in our care and maintenance, it would be realistic to expect the possibility of unintentional and unexpected malfunctions at any
given time. However, should an issue occur during your stay, we have 24 hour emergency service and will stay on the task until there has been a resolution. Sometimes services and parts are unavailable which can be the source of delays and lead to disappointment. If this should occur it would not be practical to anticipate reparation for things outside our constraint. We appreciate your consideration and assistance if this should occur.

Internet: We do offer free wireless internet service. However, we do not guarantee usability or availability at any time. Often times the systems in the area are down by no fault of ours. Since there is no charge for wireless internet, there is no monetary reparation for lack of service.

Other: all units have gas heat. None have air conditioning. Some units have ceiling fans.

Lost and found: For any items left behind at check-out, there is a minimum $10 packaging and handling fee, plus a shipping charge which must be paid in full by credit card prior to shipping. After 14 days your item or items will be donated to a local charity.

Avaliability: if for any reason beyond the control of Blue Horizon Lodge, the unit you reserved becomes unavailable, we reserve the right to substitute a comparable unit or cancel reservation with a full refund to cardholder.

Winter months: we suggest the purchase of a “travel cancellation policy” anytime you travel. Specifically for the protection of your holiday rental venture. We will not be held responsible for circumstances beyond our control. Power failures are another part of life in the mountains especially in the winter. If we are alerted to a problem we will do our best to help minimize or alleviate the issue in a timely manner. We will not offer additional compensation for an inconvenience that was addressed expeditiously. Your cooperation will be greatly appreciated. You are required by law to carry chains during winter months (November thru April). Weather can be VERY unpredictable. We will NOT be held accountable for any delays or inconveniences caused by severe weather. We cannot be held legally responsible for any circumstances beyond our control including power outages. There are three roads leading into Big Bear. In the event that all three roads are closed at the same time, we will gladly issue you a “rain check” based on a prorated dollar amount for the duration of the time that all three roads were closed. Road closure times will be verified by authorities. Unless the roads are closed for your entire expected stay, you will be expected to utilize your remaining time. For road conditions call: 909-866-ROAD. It would not be unusual to experience the commercial snow plowers to be non operational or delayed, therefore, it would be normal to find your parking area to have more snow than you might expect. Once weather permits, the commercial snow removal companies will resume their schedule.

Fires: you will be expected to utilize the time that you have reserved with us, unless authorities have declared the area inaccessible. With MOST past fires there have been no inconveniences or disruptions to our staying guests. If you have any questions or concerns before heading to Big Bear, please call us at 909-366-0089.

Rain checks: are good for one year from the date of issue. They are to be used for the unit that original reservation was made. Dates can differ, if there is a difference in cost, the lodger will be expected to pay the difference. There will be no refunds of any dollar amount if lodger decides to use rain check during another season. Reservations are based on availability at time of request and we do not guarantee a reservation. Rain checks cannot be used for any holiday periods. It is the accountability of the lodger to obtain other reservation dates as well as be responsible concerning the expiration date or the rain check. All reservations held using a rain check will be expected to pay a regular deposit at time of check-in. In addition, all rain check reservations will be subject to all provisions as set forth in our rental agreement and policies. We have put a lot of attention and thoughtfulness into creating our policies. Please be advised that we take them VERY seriously! They have been developed with the thought of our customers care as well as our lodge. In order to maintain to provide quality lodging for everyone to enjoy year after year, we will implement any violation that may occur. We hope that you realize the benefit this is for you and one of your most values assets…..”MEMORIES WITH FRIENDS AND FAMILY”.